Crisis Management


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Course Overview: 

The capability to manage incidents, understand BCM and manage crises should not be underestimated, and seen as something that can simply be developed as and when required. These disciplines require a systematic approach as part of a wider organisational resilience programme. Organisations need to protect their people, the environment, assets and their reputation.

This 1-day training session offers a comprehensive strategic grounding in Crisis Management. The training session follows the International Standard for Business Continuity – ISO 22301:2012, BS 11200:2014, BS 65000:2015, ISO 31000:2009 and the Business Continuity Institute (BCI) Good Practice Guidelines – GPG 2013 life cycle.  It is a strategic awareness training session, designed for members of the crisis management team. Return on investment (ROI) and the business benefits of these key areas will be explored and discussed during this training.

Course Outcomes: 

  • Understand the nature and origins of risk, emergency, incident, business continuity, crisis, IT disaster recovery and resilience
  • Explain the principles and procedures for building effective crisis management capability
  • Achieving Executive ‘buy in’ and how the CMT supports the corporate Vision, Mission & Values (VMV)
  • Crisis anticipation and assessment
  • Crisis Management Team (CMT) roles & responsibilities during the crises and their linkage with different teams in the organisational response framework
  • Improve CMT capability and response
  • Setting strategic priorities
  • Build resilience and organisational capability to recover from crises
  • Managing information to understand the common recognised information picture (CRIP)
  • Compare different crisis decision making styles and approaches
  • Recognise crisis leadership characteristics and functions – select the best leader in a crisis
  • Apply best practice when communicating in a crisis
  • Social media handling, monitoring, awareness and opportunities during a crisis
  • Understand the importance and principles of effective internal and external Crisis Communications
  • The role of the Media Spokesperson
  • The role of the CMT Loggist
  • Explain the post-crisis debriefing phases
  • Identify further staff training requirements throughout the organisation

Who Should Attend:

This condensed training session is for the Executive Leadership Team, who also perform the role of the Crisis Management Team (CMT) at their organisation. This group may comprise of the CEO, Executives and Senior Managers who are familiar with Business Continuity Management (BCM), Crisis Management (CM), Risk Management, Security and related areas, but who are also in need of advanced strategic training and awareness.

For further details or to apply for this course Apply Here