Operations Management


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“In the end, all business operations can be reduced to three words: people, product, and profits.” – Lee Iacocca

Course Overview:

Operations management is important.  It is concerned with creating the services upon which we all depend and ensuring that quality standards are achieved.

Organisations have now come to understand the importance of operations, because they have realized that effective operations management gives the potential to improve both efficiency and customer service simultaneously.  More than this, operations management is everywhere, it is not confined to the operations function. All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external).

Operations management is at the centre of so many of the changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on. There has rarely been a time when operations management was more topical or more at the heart of business and cultural shifts.

Course Outcome

  • Understanding what is Operations Management
  • Recognising the importance of Forecasting, Supply & Demand
  • Identifying Service Design as an integral part of Operations Management
  • Know how to create effective Work Design and Measurement
  • Know the importance of Quality Management & Quality Control
  • Learn the skills of Planning and Scheduling
  • Understand Inventory Management
  • Know the key tools of JIT and Lean Operations
  • Know how to manage the Supply Chain
  • Know how to use the tools of Project Management for effective Operations Management

Who Should Attend:

This course is for all managers, irrespective of their role or Department, and builds on the Operational Plans Preparation Course.

For further details or to apply for this course Apply Here