Team Leader Development Programme


“The ruler, any ruler, is only there to serve his people and secure for them prosperity and progress. To achieve this, he should live among his people to feel their wishes and know their problems, and this cannot be achieved if he isolates himself from them.” – Sheikh Zayed bin Sultan Al Nahyan

Course Overview:

All organisations rely on service (both internally & externally) as the key differentiator and in a tough economic environment this differentiator becomes even more critical.  In this way every organisation is highly dependent upon the performance of its people; performance that translates into service for clients.  People are therefore the organisation’s most important asset, and as such, those who support and manage the people have a critical contribution to make to the organisation’s success.

Course Outcome

  • Understanding your role as a leader
  • Understanding what is in your sphere of Influence
  • Establishing your personal credibility
  • Identifying the skills and behaviours of a successful supervisor (inc Team Dynamics, Problem Solving & Decision Making, Time Management)
  • Knowing the importance of your role in motivating your team
  • Perfecting the Art of Feedback
  • Understanding individuals in your team
  • Importance of interpersonal communication
  • Your role in communicating with your team (Participants will be given an Assertiveness Questionnaire to complete)
  • The importance of Transactional Analysis
  • Asking the right questions
  • The power of body language
  • Understanding how to develop Assertiveness in yourself and others
  • Being Assertive to deliver Improvement Feedback

Who Should Attend:

This Programme has been developed in recognition of the gap in many Supervisors skills and as the first step in their growth as Leaders.  Team Management & Operations Plans Preparation Courses are designed as part of the next steps to this Course.

For further details or to apply for this course Apply Here